Careers

Consortium employs a very diverse group of individuals who work within our specialty areas of information technology, data analytics, and sales and marketing. Whether an individual has interests in software development, actuarial services, customer service, quality assurance, data warehousing, sales and business development, event planning, or marketing, there is an opportunity at Consortium.

Careers

Open Positions

Service Specialist

Job Summary:

The Service Specialist in the Customer Relations unit partners with external and internal customers to provide guidance and support on the Consortium product portfolio. The position researches customer needs and provides the most effective resources, training and/or materials. The Service Specialist is responsible for having a complete understanding of the Consortium product portfolio including services and billing. The position will create and deliver training to customers as well as support the development and maintenance of Consortium collaterals/resources/materials. The Service Specialist will take the lead on facilitating customer projects and issue resolution.

 

Essential Responsibilities:

  • Provide full service support for Consortium product portfolio (e.g., MarketQuest, ValueQuest, Claims Discovery, etc.):
    • Monitor and communicate product requirements to ensure that customer needs are addressed and that the organization delivers the most effective resources, training and materials.
    • Process and maintain user administration for Consortium products and services.
    • Administer sales order creation and vendor invoice reconciliation for Consortium products and services.
    • Support the development and maintenance of collaterals/marketing and training materials, ensuring that content remains current and relevant.
    • Conduct Plan training for Consortium products/services as appropriate.
    • Support User Acceptance Testing (UAT) efforts.
  • Work diligently to foster relationships and improve customer satisfaction by delivering and maintaining a consistent, high quality, timely and cost-effective level of service to internal and external customers.
  • Facilitate and/or participate in calls/meetings to ensure customer needs are addressed/represented.
  • Serve as a liaison between various corporate business units to facilitate response and resolution to customer requests and inquiries.
  • Respond expediently to highly complex and sensitive Plan requests.
  • Monitor and maintain Work Management System (WMS) to ensure timely completion of all customer inquiries/requests and to support statistical analyses and monthly reporting.
  • Coordinate divisional and corporate events (including client meetings.)
  • Assist in the planning, formulation and execution of work processes as required.
  • Adhere to policies, procedures and programs protecting confidential and proprietary Plan data and information.
  • Perform other duties as assigned.

 


Healthcare Analyst

Job Summary:

Conduct analyses and develop databases to support the development and operations of products and services that demonstrate the strength and economic value of Blue Cross Blue Shield networks.

 

Essential Responsibilities:

• Develop and integrate large volumes of raw, complex data from multiple disparate sources into common databases.
• Profile and conduct preliminary analyses of data to assess quality, completeness and integrity of source data.
• Develop processes to clean, map and reformat data for consistency.
• Create automated processes to track and document data development processes to insure data quality.
• Work with business team to define data requirements and participate in ongoing planning and design of data infrastructure.
• Gather, analyze, develop, and report healthcare analytics in support of National Account Sales.
• Interact with other departmental staff to efficiently integrate healthcare analytics with other departments and activities.
• Adhere to policies, procedures and programs protecting confidential and proprietary data and information.


Corporate Systems Manager

Job Summary:

The Corporate Systems Manager will have responsibility for non-Product related corporate systems and help desk as it relates to employee enablement. The Corporate Systems Manager will be responsible for day-to-day operations with a focus towards improving performance, employee satisfaction and reducing costs.

 

Essential Responsibilities:

  • Evaluate and implement leading-edge, web-enabled tools/systems/solutions to support and enable all CHP employees
  • Manage/perform system administration, network operations and daily system monitoring
  • Ensure system performance and service-level requirements are met and manage relationships with service providers
  • Develop and implement Mobile User Support Program, including policies, procedures and equipment options
  • Maintain and monitor compliance with Information Security policies and procedures
  • Manage, coordinate and conduct the day-to-day planning, design, operations and maintenance of the voice, data, video and image telecommunications systems including client service support consistent with customer needs, organization objectives and technological resources
  • Manage, coordinate and conduct day-to-day operations of the organization’s support/help desk so that user problems are identified, prioritized, researched, resolved and followed up quickly and competently
  • Work closely with system users to provide direction/assistance in identification and resolution of user problems
  • Provide off-hours support on an as-needed basis
  • Ensure that a problem management database or other support software is used and maintained so that support activities and performance can be monitored
  • Analyze inquiries to identify recurring problems, recommend solution and identify areas where support services can be improved
  • Coordinate with/refer problems to vendor or in-house specialist for resolution as required, track and monitor response/resolution time and verify user acceptance

Data Analyst

Title:                                        Data Analyst

 

Department:                             Foundational Products

 

Reports to:                               Executive Director, Foundational Products

 

FLSA:                                       Exempt

 

Reports to this Position:             None

 

Education Required:                  Bachelor’s degree in computer science, information systems, engineering, or business related field

 


Junior Business Analyst

Title:                                        Business and Operations Analyst

 

Department:                             Foundational Products

 

Reports to:                               Executive Director, Foundational Products

 

Reports to this Position:             None

 

FLSA:                                       Exempt

 

Education Required:                  Bachelor’s degree in computer science, information systems, engineering, or business related field


Solutions Architect - Data Center

Job Summary:

The Solutions Architect will have responsibility for the coordination of and planning for the organization’s information technology architecture.

 

Essential Responsibilities:

  • Develop and maintain data center strategies including but not limited to:
    • Design and mapping of physical/virtual infrastructure and application architectures including security models.
    • Enterprise monitoring and escalation procedures.
    • Capacity and scalability planning.
    • High availability and disaster recovery strategies.
  • Governance of data center procedures and reporting of SLAs compliance.
  • Collaborate with product teams and solution architects to develop process automation for delivering infrastructure systems and services.

 


Solutions Architect - Web

The Solutions Architect’s primary focus is on the enterprise development process. The architect will play a critical role ensuring the information systems and programs are envisioned, designed, developed and implemented to meet business needs. This position supports agile teams on complex coding, issue resolution and execution. This is a unique opportunity for someone to work on strategic initiatives and still have the chance to maintain hands-on involvement with multiple teams in a forward-thinking healthcare environment.

The ideal candidate will have expert JavaScript frameworks, JavaScript, and Java web-based application development experience in addition to MS SQL Server experience, data warehousing, and In-Memory Business Intelligence tools (Qlik preferred.) Strong knowledge of SQL and advanced database design techniques needed. Ability to create functional requirements and technical designs from business requirements. Must have strong SDLC experience promoting changes from development through production.

Don’t See What You’re Looking For?

While we may not have an immediate position available, we may have needs in the near future that fit your expertise. If you’re interested in working at Consortium, please send us an email with a note about what you’re looking for and your resume: careers@chpmail.com